Shipping and Returns

Shipping Policy

Zestek Global operates a streamlined logistics network to deliver high-performance hardware to the international motorsport community.

Dispatch Location: All Zestek products are shipped directly from our headquarters in China.
Shipping Rates: Shipping is calculated at checkout based on your destination and the total weight of your order.
- United States: US$30 standard shipping for any single SCX or SCX Pro order (US$20 for orders under 1.5kg).
- Canada, Mexico, Europe, and East and Southeast Asia: US$30 standard shipping (10–15 business days) for any single SCX or SCX Pro order. Express shipping (5–7 business days) is also available at checkout.
- All other regions: Standard and express rates are shown at checkout.
- Larger orders: Multi-item orders over 7.5kg are charged at a higher rate, shown at checkout.
Australia and New Zealand: Orders for Australia and New Zealand are handled by our official distributor at zestekracing.com.au.
Carrier & Tracking: Orders may be fulfilled via DHL, DPD, or UPS, depending on the destination, selected shipping method, and carrier availability. A tracking number will be generated and provided to you as soon as your shipping label has been created.
Remote Areas: If your delivery address is in a remote area or one not easily accessible by traditional shipping methods, additional charges may apply. In such instances, we will notify you of the additional costs; you may then choose to proceed with the order or receive a full refund.

Returns and Refunds

Because Zestek products are specialized performance components designed for high-stakes motorsport, our returns policy is built around technical resolution rather than retail "change of mind".

Final Sale: Change-of-mind returns are not accepted. All sales are final unless a product fault or issue is determined to have been caused by the manufacturer.
Technical Resolution First: We are committed to solving all technical issues to ensure an optimal experience with our hardware. Our priority is to provide support and repair to keep your build on track.
Case-by-Case Assessment: Should you encounter an issue, we will open a formal case to investigate and rectify the problem. Refunds or returns are only considered on a case-by-case basis and are typically reserved for products that are beyond repair or where a remedy is not financially viable.
Manufacturer Faults: If Zestek determines a fault is a result of a manufacturing defect, we will undertake the necessary steps to replace or refund the item as appropriate.

Contact and Support

For any questions regarding your shipment, or to open a technical support case, please reach out via:

Email: web@zestek.net
Live Support: Use the built-in messenger function on this site.
Contact Form: Visit our Contact Us page.