Privacy Policy

This Privacy Policy outlines how Zestek Global ("we", "us", or "our") collects, uses, and protects your information when you visit store.zestek.net or make a purchase. In our pursuit of "Confidence Through Clarity," we believe in straightforward information transfer regarding your data.

Privacy Policy

1. Information We Collect

When you interact with the Zestek Global store, we collect specific data to facilitate your high-performance modifications and ensure a seamless global purchase experience:

  • Order Information: This includes your name, billing address, shipping address, payment information (processed via Shopify), email address, and phone number.
  • Technical Information: To optimize the site for our global audience, we automatically collect information about your device, including your web browser, IP address, and time zone.

2. How We Use Your Information

We use the "Order Information" that we collect generally to fulfill any orders placed through the site, which includes:

  • Logistics: Processing your payment and arranging for international shipping via DHL.
  • Communication: Providing you with tracking numbers once labels are created and notifying you of any remote-area shipping adjustments.
  • Support: Responding to technical queries or opening cases to rectify product issues for an optimal user experience.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your information as described above. For example:

  • Shopify: We use Shopify to power our global online store.
  • Logistics Partners: We share your contact and shipping details with DHL to facilitate delivery from our facility in China.
  • Legal Compliance: We may share your information to comply with applicable laws and regulations or to protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to provide ongoing support and document your "Progress in Practice" as you upgrade your vehicle over time.

5. Your Rights

If you are an international resident (e.g., in Europe), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us through the details below to exercise these rights.

6. Security

The security of your data is a priority. We employ industry-standard encryption and security protocols provided by the Shopify platform to protect your information during the "Confidence Through Clarity" activation phase of your purchase.

7. Changes

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at web@zestek.net or through our built-in messenger function.

Online Support

We have live chat to communicate with us - you can also reach us via Instagram DM or email.

International Shipping

We ship all over the world - if you have issues please contact us.

Trusted Quality

Using only the best engineering and innovative materials and manufacturing process to ensure safety and reliability above all else.

Secure Payment

We accept all major debit and credit cards. For specific payment options, please reach out and we will get back to you.